FlutterHall Privacy Policy

At FlutterHall, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at FlutterHall collect, use, store and safeguard your information when you visit flutterhall.com or use our gaming services. By creating an account with FlutterHall, you confirm that you have read and understood this policy and agree to the practices described below.

Who We Are

FlutterHall is operated by 3-102-943191 SRL, a company registered in Costa Rica under registration number 3-102-943191. Our affiliate programme, Avis Partners, works alongside us to bring players closer to our services, but all personal data processing described here is carried out by us as the operator of FlutterHall Casino. We serve players primarily in the United Kingdom, the Netherlands and the euro area, with our platform available in English and Dutch.

Information We Collect

When you register and play at Flutter Hall, we collect several categories of information necessary to provide our services, verify your identity, and comply with legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather payment information when you deposit or withdraw funds via Visa, Mastercard, bank transfer, Bitcoin, Ethereum, Litecoin, Dogecoin or USDT
• We record your gaming activity, including bets placed, games played, and bonus usage, to improve our services and ensure fair play
• We store technical data such as your IP address, device type, browser information and login timestamps
• We may request identification documents, proof of address and documents confirming source of funds as part of our KYC procedures
• We may require video verification in certain circumstances to confirm your identity

How We Use Your Data

We at FlutterHall use the information we collect for a variety of legitimate purposes connected to running our casino safely and legally. Our VegasHero-style verification checks are not used here, but similar robust KYC processes apply at FlutterHall to prevent fraud and underage gambling.

• We use your data to verify your identity and age before allowing withdrawals
• We process your payment details to facilitate deposits and withdrawals securely
• We analyse your gaming activity to detect suspicious behaviour, including money laundering or bonus abuse
• We use your contact information to send account-related notifications, promotional offers, and customer support responses
• We may monitor overlapping IP addresses between accounts, as our policy does not permit VPN use, and any player found using a VPN confirms they have violated this term, which may lead to confiscation of funds

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process data to perform our contract with you, to comply with legal and regulatory obligations such as anti-money laundering laws, to protect our legitimate interests in preventing fraud, and, where applicable, based on your consent for marketing communications. You may withdraw your consent to marketing at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate FlutterHall Casino effectively.

• We share data with payment processors to complete your transactions
• We share information with identity verification providers to complete KYC checks
• We may disclose data to regulators, law enforcement, or auditors where legally required
• We work with our affiliate programme, Avis Partners, which may receive limited data to track referrals, but we do not share sensitive personal details beyond what is necessary
• Third-party payments are not accepted at our casino, which also helps limit unnecessary data sharing

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by applicable gambling regulations and financial laws. Transaction records, KYC documents and communication history may be kept for several years after account closure to satisfy our legal obligations. Once retention periods expire, we securely delete or anonymise your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing flutterhall.com. Our Flutter Hall platform uses cookies to remember your preferences, keep you logged in, and analyse how players interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your location, you may have specific rights regarding your personal data. We are committed to honouring these rights wherever they apply to players using FlutterHall Casino.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, such as marketing communications
• You have the right to request a copy of your data in a portable format
• You may lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

Data Security

We at FlutterHall employ industry-standard security measures to protect your personal and financial information. Our servers use encryption protocols, and our internal access controls limit who can view sensitive data. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and protect your own login credentials when accessing FlutterHall login pages.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including Bangladesh, Bulgaria, Burkina Faso, Ethiopia, Georgia, Indonesia, Kenya, Kyrgyzstan, Malawi, Malta, Mexico, Pakistan, Poland, Slovenia, Tanzania, United States and Uzbekistan. If we determine that a player is accessing FlutterHall Casino from a restricted jurisdiction, we reserve the right to suspend the account and process data solely for compliance and investigation purposes.

Children's Privacy

FlutterHall Casino is strictly intended for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that a minor has registered an account, we will close the account and delete the associated data promptly.

International Data Transfers

As our operations span multiple regions, your data may be transferred outside your country of residence, including to Costa Rica where our company is registered. We take appropriate steps to ensure that any international transfer of your data maintains an adequate level of protection, consistent with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of FlutterHall after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights described above, please reach out to our support team at [email protected]. Our customer support is available 24/7 via live chat, email, and our FAQ and Help Center, and we aim to respond to all privacy-related inquiries promptly.