FlutterHall Terms and Conditions

Welcome to FlutterHall Casino. These Terms and Conditions govern your use of our website and services. By registering an account with FlutterHall Casino, you confirm that you have read, understood, and agreed to be bound by the terms set out below. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

About Our Casino

FlutterHall Casino is operated by 3-102-943191 SRL, a company registered in Costa Rica under registration number 3-102-943191. Our affiliate programme is managed through Avis Partners. We primarily serve players in the United Kingdom, the Netherlands, and the euro area, and our platform is available in English and Dutch. At FlutterHall Casino, we strive to provide a safe, fair, and enjoyable gaming environment for all our verified players.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to open an account with us. We do not accept players from the following restricted countries: Bangladesh, Bulgaria, Burkina Faso, Ethiopia, Georgia, Indonesia, Kenya, Kyrgyzstan, Malawi, Malta, Mexico, Pakistan, Poland, Slovenia, Tanzania, the United States, and Uzbekistan. Additionally, a separate list of countries is excluded from no-deposit bonuses and free spins, and our Telegram free spin services are not available to players from Brazil and Russia. We reserve the right to verify your location and restrict access where necessary.

Account Registration and Verification

When you create an account at FlutterHall Casino, you agree to provide accurate, current, and complete information. We may require you to complete Know Your Customer (KYC) verification, including submission of your ID, payment system documents, and proof of address written in Latin or Cyrillic script. Video verification may also be requested, and in certain cases, we may ask for documents confirming the source of your funds. We take this process seriously to protect both our platform and our players.

• You must register only one account per person
• You must not share your login credentials with anyone else
• We may suspend accounts pending successful verification
• We reserve the right to request additional documentation at any time

VPN Usage Policy

We do not allow the use of VPNs on our platform. By using our services, you confirm that you are not using a VPN or any similar technology to mask your location. If we detect overlapping IP addresses between multiple accounts, we reserve the right to confiscate funds associated with those accounts.

Deposits and Withdrawals

We accept deposits in EUR and GBP, as well as BTC, ETH, LTC, USDT, and DOGE. Our minimum deposit is EUR/GBP 20, with Visa and Mastercard accepted between EUR/GBP 20 and 5,000, and bank transfers between EUR/GBP 20 and 4,000. We charge no deposit fees, and all deposits are processed instantly. Please note that we do not accept third-party payments under any circumstances.

Our minimum withdrawal amount is EUR/GBP 20. Withdrawal processing times vary by method: Visa and Mastercard withdrawals take 1-3 days, bank transfers take 5-7 days, and cryptocurrency withdrawals are processed instantly. We do not charge withdrawal fees.

Withdrawal Limits

We apply tiered withdrawal limits based on your lifetime deposits and VIP status. Base limits are EUR/GBP 3,000 per week and EUR/GBP 15,000 per month. Players with lifetime deposits over EUR/GBP 2,500 may withdraw up to 5,000 weekly and 20,000 monthly, while those exceeding EUR/GBP 100,000 in lifetime deposits can access limits of 20,000 weekly and 120,000 monthly. Our VIP Club members also enjoy raised limits according to their status, ranging from Bronze through to Supreme.

• If your weekly turnover falls under EUR/GBP 5,000, we may reduce your limits to 1,000 weekly and 5,000 monthly
• If your balance reaches at least 10 times your total deposits, we may limit you to 50% of your monthly limit
• Monthly limits reset on the first day of each calendar month
• Progressive jackpot wins are always paid in full, without restriction

Wagering and Bonus Terms

Each deposit at FlutterHall Casino must be wagered one time before a withdrawal request can be made. Where we suspect money laundering or fraudulent activity, we may require wagering of up to three times the deposit amount. If total bets since your last deposit fall under three times that deposit, transaction costs may be applied.

Our Welcome Package offers up to EUR/GBP 6,000 plus 275 free spins across your first three deposits. Bonus codes FH1, FH2, and FH3 apply to the first, second, and third deposits respectively, with free spins awarded on selected slot titles. The minimum qualifying deposit is EUR/GBP 20, and wagering requirements are set at 35 times the bonus amount. An unclaimed bonus expires after 3 days, while a claimed bonus expires after 7 days. There is no maximum bet limit while playing with an active bonus, though the maximum withdrawal is capped at 10 times the bonus amount.

Game contributions toward wagering differ: slots contribute 100%, while baccarat, blackjack, Hi-Lo, video poker, roulette, poker, and other table games contribute only 5%. Our reload bonuses, including the Monday Reload, Infinite Wednesday Reload, and Friday Reload, require completion of the Welcome Package first.

Loyalty and VIP Program

Our VIP Club is granted once a player reaches EUR/GBP 2,500 in total deposits. Upon reaching this milestone, a personal manager will make contact within 24 hours. VIP status progresses through Bronze, Silver, Gold, Platinum, Black, and Supreme tiers, each offering benefits such as reduced wagering, exclusive bonuses, raised withdrawal limits, and faster transactions. We also allow VIP status to be transferred from another casino, with the level set at our discretion.

Games and Fair Play

FlutterHall Casino offers over 7,300 games from 126 providers, including slots, live casino, table games, video poker, and progressive jackpots. We ensure that progressive jackpot wins are always paid in full; however, jackpot slots are excluded from bonus play. We are committed to fair and transparent gaming across our entire library.

Responsible Gambling

We encourage all players to gamble responsibly. If you feel your gambling habits are becoming problematic, we offer tools such as deposit limits and self-exclusion options. Please contact our support team if you require assistance.

Customer Support

Our support team is available 24/7 via live chat, email, and our Help Center. You can reach us directly at [email protected] for any questions regarding your account, deposits, withdrawals, or bonus terms.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.